Pre-Delivery
Once you’ve placed an order, you will have a limited amount of time to make any changes to the order.
But if you want to change something such as customer name, addresses, etc, please contact us immediately, and we’ll try to amend it if possible. However, if the order is processing or has been shipped, this may not be possible.
We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
Shipping
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be the customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such cases Japanese Clothing Co will not make any refunds and will not resend the Product.
For Users in the European Economic Area or the United Kingdom, the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products – for example, if the order has been delivered to a place of work.
If the carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of the lost Product in compliance with Japanese Clothing Co’s Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to Japanese Clothing Co’s investigation and sole discretion. Japanese Clothing Co cannot guarantee delivery to P.O. boxes.
Do you provide guaranteed delivery dates?
While we may provide delivery estimates, we can’t provide guaranteed delivery dates. Once Japanese Clothing Co receives payment for your order (including delivery fees), we fulfil the order and pass it onto the carrier.
We deliver to most places in the world. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.
Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at [email protected].
Delivery
Where will my order ship from?
Your item will be shipped from the nearest warehouse to your address, which will be in your own country.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at [email protected] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
Orders
How are your products made?
Our designs are printed to our garments using a high quality Direct to Garment method, ensuring they do not peel off like other methods.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. Please refer to our returns policy for further information.
Description of products
We strive towards making our product development process the best we can, yet we can’t guarantee that the product representations on our website will be 100% accurate or that the manufacturing stage won’t result in damages.
We have a policy of continuous Product development so we can provide you with what we consider the best design combined with best performance, and thus reserve the right to amend the specifications of Products, their price, packaging, and any Service associated at any time, without prior notice. Before ordering, we invite you to have a close look at the Product description and design.
We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot guarantee that colors and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.
Sometimes during the manufacturing process products can be damaged. Obviously we won’t knowingly ship damaged items, and if you have received a damaged item, please see our Refund & Returns Policy. These damaged items can still be used for charitable purposes. Japanese Clothing Co reserves the right to donate all damaged items to charity.
Purchase of products
To make sure your order arrives as quickly as possible, please make sure you submit the correct order details at checkout. Japanese Clothing Co takes no responsibility for missed deliveries due to typos in the delivery information.
Your order is purchase of a Product for which you have paid the applicable fee and/or other charges that we have accepted and received. Any Products in the same order which we have not accepted do not form part of that contract. We may choose not to accept any orders in our sole discretion.
Orders are placed and received exclusively via the Site. Before ordering from us, it is your responsibility to check and determine full ability to receive the Products. Correct name of the recipient, delivery address and postal code/zip code, up-to-date telephone number, and email address are absolutely necessary to ensure successful delivery of Products.
All information asked on the checkout page must be filled in precisely and accurately. Japanese Clothing Co will not be responsible for missed delivery because of a wrong or misspelled recipient name or surname, delivery address or an inappropriate phone number. Should you wish to ask for a change in the delivery address, phone number, or any other special requirements, please contact Japanese Clothing Co and we’ll do what we can if the order has not been shipped yet.
We reserve the right to place your order on hold due to technical issues, security concerns, if we need to confirm your address, or in case of other issues. In case your order will be placed on hold, we will give you 30 days to resolve the issue. If you will not resolve the issue or cancel your order within 30 days, we will cancel the order. In case your order is cancelled, we will only make a refund if work on your order has not started yet.